Shipping policy
At Tm Running Plush, we work to deliver your order as efficiently and reliably as possible. Please review our shipping policy below for details on processing times, delivery estimates, and what to expect after placing your order.
By placing an order on our website, you agree to the terms outlined below.
Order Processing
All orders are processed within 1–3 business days after your order is placed.
During high-demand periods, holidays, or promotional events, processing times may take the full 3 business days.
Once your order has been processed and prepared, it will be handed over to the shipping carrier for delivery.
Shipping Time
After processing, orders typically arrive within 7–10 business days.
Estimated delivery time:
• Processing Time: 1–3 business days
• Shipping Time: 7–10 business days
• Total Estimated Delivery Time: up to 10–13 business days
Please note that delivery times may vary depending on your location and carrier operations.
Shipping Carriers
We work with trusted shipping partners to ensure reliable delivery. Depending on your location, your order may be delivered by different carriers.
This allows us to provide consistent and efficient service.
Order Tracking
Once your order has shipped, you will receive a confirmation email with your tracking number.
You can use this tracking number to monitor your shipment’s progress.
Please allow 1–3 days for tracking updates to appear after your order has shipped.
Shipping Insurance
All orders are insured during transit.
If your package arrives damaged or in poor condition, please contact us within 7 days of delivery with photos so we can assist you.
For more information, please refer to our Return & Refund Policy.
Delayed or Lost Orders
If your order has not been delivered within 30 days from the order date, you may contact us to request:
• A replacement shipment, or
• A full refund
If a refund is issued due to delays, you may keep the product if it eventually arrives.
Incorrect Address
Customers are responsible for entering the correct shipping address at checkout.
If you notice an error, please contact us immediately. If the order has not yet been processed, we will do our best to update the address.
We cannot guarantee changes once an order has been shipped.
Need Help?
If you have any questions regarding your order or shipping status, please contact our support team:
We’re here to help and will do our best to assist you as quickly as possible